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FAQ
Questions about purchase
Find and purchase apps
How can I purchase your game(s)?
Why can't I find full versions of your apps on Market?
Is the cost for the full version monthly or just one payment?
Game wants to connect to Android Market. Is there a way to play offline?
I have problem with authorizing my card.
Downloads
I CAN'T DOWNLOAD!!! Why?
Possible reasons:
- wrong card details
- card still unathorized
- Market server is busy
- reset or exchanged phone
Game says "not enough memory to install". I have plenty of it!
Market says that game is purchased, but still "download unsuccesful"! What's wrong?
I'm sure, I've paid for the game but it did not download. I have checked Checkout mailbox and it seems that all is right. What should I do?
Market don't let me download the newer version! Why?
I bought it but can't download. So I requested a refund and bought again, but app still wouldn't download. Now it doesn't allow me to request a refund and try once more! Help!
DRM authentication
The game tells me I am not authorised to use it even after paying for the full version.
After launching the game I get "The game can't connect to Android market" message.
After "Initial authentication" message game Force Closes or just return to the home screen.
Other
Google doesn't accept my debit card, please help!
I have purchased your app, but it still runs as trial! Do something!
When I update your app it says "authorizing credit card". Is it charging my card?
I get "package is signed incorrectly" error.
Pay from mobile bill / Zong
I've found error (Force Close, etc.) in the game. Whom can I contact?
I've downloaded the package but my device says that it can not be installed. Why?
How can I pay from mobile bill and what is Zong?
I want to pay from mobile but can't download Zong-powered apk from your site!
Android won't allow me to install Zong-powered apk, because it is not from Android Market. What should I do?
In which contries does Zong work?
I've purchased your game via Zong, but then uninstalled it. Must I pay again to play?
I have questions to Zong / I have problems with my purchase via Zong. Whom can I contact?
Why price on Market and displayed by Zong are differ?
Mobihand store
I've purchased your game at Mobihand store. How do I get the serial no? Where I can download the game?
Questions about games
Common
Game "FORCE CLOSES" every time I lauch it! Why and what should I do?
When I launch the game it shows black or logo screen and nothing happens! What should I do?
All my profiles are lost. Why and how can I restore them?
All my progress has been lost when the battery is taken out. Why?
I have the latest build but my profiles are getting deleted everytime I exit and reopen the app. Why? Btw, I am using a rooted firmware with the Apps to SD card hack.
Why is your game so laggy? It could be smoother!
I beat the whole game. Why can't I play it again?
Market says that you game has access to phone calls. Why?
How can I backup my profile just in case?
My game keeps opening with the graphics messed up looking when trying to play, it is rotated and looks bigger/smaller than usual.
If I play the game several hours it start to run slowly or just return to home screen. Who's to blame?
I have Samsung Galaxy 2 / Motorola Atrix. The game locks up and closes randomly.
Why does game not support my phone?
Crystallight Defense
Game don't track my score, I can't see online scores! What should I do?
My phone doesn't have a trackball, what is the substitute button for the trackball?
Jewellust
Help me to solve the puzzle with the rotating circle!
Myth Defense
It's very difficult to play! Gimme more fun!
Full version of the game didn't import free version profile, what to do?
How can I backup my profile just in case?
How can I reset my profile?
How can I restore my profile from the server?
When I play sometimes the game works very slowly, how to fix this?
Additional maps are separate apps, I would like to know if GP earned on the map will transfer to the main game?
I've removed additional map installer from my phone, and I can't see the map in Battle maps.
Every time I launch the game it crashes, what should I do?
How can I insert a rune into a tower to enhance it?
Glory Rate - what is this?
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