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FAQ

Questions about purchase

Find and purchase apps

  • How can I purchase your game(s)?


  • Why can't I find full versions of your apps on Market?

  • Is the cost for the full version monthly or just one payment?

  • Game wants to connect to Android Market. Is there a way to play offline?


  • I have problem with authorizing my card.


    • Downloads

  • I CAN'T DOWNLOAD!!! Why?

    • Possible reasons:
          - wrong card details
          - card still unathorized
          - Market server is busy
          - reset or exchanged phone


  • Game says "not enough memory to install". I have plenty of it!


  • Market says that game is purchased, but still "download unsuccesful"! What's wrong?


  • I'm sure, I've paid for the game but it did not download. I have checked Checkout mailbox and it seems that all is right. What should I do?


  • Market don't let me download the newer version! Why?


  • I bought it but can't download. So I requested a refund and bought again, but app still wouldn't download. Now it doesn't allow me to request a refund and try once more! Help!


    • DRM authentication

  • The game tells me I am not authorised to use it even after paying for the full version.


  • After launching the game I get "The game can't connect to Android market" message.


  • After "Initial authentication" message game Force Closes or just return to the home screen.


    • Other

  • Google doesn't accept my debit card, please help!


  • I have purchased your app, but it still runs as trial! Do something!


  • When I update your app it says "authorizing credit card". Is it charging my card?


  • I get "package is signed incorrectly" error.


    • Pay from mobile bill / Zong

  • I've found error (Force Close, etc.) in the game. Whom can I contact?


  • I've downloaded the package but my device says that it can not be installed. Why?


  • How can I pay from mobile bill and what is Zong?


  • I want to pay from mobile but can't download Zong-powered apk from your site!


  • Android won't allow me to install Zong-powered apk, because it is not from Android Market. What should I do?


  • In which contries does Zong work?


  • I've purchased your game via Zong, but then uninstalled it. Must I pay again to play?


  • I have questions to Zong / I have problems with my purchase via Zong. Whom can I contact?


  • Why price on Market and displayed by Zong are differ?


    • Mobihand store

  • I've purchased your game at Mobihand store. How do I get the serial no? Where I can download the game?


    • Questions about games

    Common

  • Game "FORCE CLOSES" every time I lauch it! Why and what should I do?


  • When I launch the game it shows black or logo screen and nothing happens! What should I do?


  • All my profiles are lost. Why and how can I restore them?


  • All my progress has been lost when the battery is taken out. Why?


  • I have the latest build but my profiles are getting deleted everytime I exit and reopen the app. Why? Btw, I am using a rooted firmware with the Apps to SD card hack.


  • Why is your game so laggy? It could be smoother!


  • I beat the whole game. Why can't I play it again?


  • Market says that you game has access to phone calls. Why?


  • How can I backup my profile just in case?


  • My game keeps opening with the graphics messed up looking when trying to play, it is rotated and looks bigger/smaller than usual.


  • If I play the game several hours it start to run slowly or just return to home screen. Who's to blame?


  • I have Samsung Galaxy 2 / Motorola Atrix. The game locks up and closes randomly.


  • Why does game not support my phone?


    • Crystallight Defense

  • Game don't track my score, I can't see online scores! What should I do?


  • My phone doesn't have a trackball, what is the substitute button for the trackball?


    • Jewellust

  • Help me to solve the puzzle with the rotating circle!


    • Myth Defense

  • It's very difficult to play! Gimme more fun!


  • Full version of the game didn't import free version profile, what to do?


  • How can I backup my profile just in case?


  • How can I reset my profile?


  • How can I restore my profile from the server?


  • When I play sometimes the game works very slowly, how to fix this?


  • Additional maps are separate apps, I would like to know if GP earned on the map will transfer to the main game?


  • I've removed additional map installer from my phone, and I can't see the map in Battle maps.


  • Every time I launch the game it crashes, what should I do?


  • How can I insert a rune into a tower to enhance it?


  • Glory Rate - what is this?





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